Who we are
Care Bangla provides home healthcare services in Bangladesh, including home nursing, caregivers, baby and newborn care, physiotherapy, doctor consultations and ambulance services. We also run the Care Bangla Medical Shop, where you can buy or rent medical equipment and supplies.
This policy applies to our website at carebangla.com.bd (in English and Bengali), customer accounts, bookings, orders, live chat and job applications, and to the way we communicate with you about them. In this policy, “Care Bangla”, “we”, “us” and “our” mean Care Bangla, which is responsible for your personal information.
Information we collect
We collect only the information we need to provide our services, keep them safe and improve them.
Information you give us
- Account details — your name, email address, phone number, saved addresses and password. Passwords are stored only as a secure one-way hash, never as readable text.
- Booking details — the patient’s name and contact details, the service address and district, preferred dates and times, care requirements, and information about the patient’s health that you choose to share, such as symptoms, medical history or age. For ambulance bookings, this also includes pickup and drop-off locations and times.
- Documents you upload — such as prescriptions, medical reports or test results attached to a booking.
- Orders and rentals — the products you buy or rent, the delivery name, phone number and address, rental dates and any notes you add.
- Payments — records such as the amount, method and date of a payment, and a transaction reference when you pay by mobile financial service, bank transfer or card. We never store card numbers, PINs or the passwords of your payment accounts.
- Messages — what you write to us through live chat, email or phone.
- Job applications — if you apply to work with us: your contact details, date of birth, gender, photo, qualifications, professional registration, certificates, CV, work history and availability.
Information from Google
If you choose Continue with Google, Google shares your name, email address, profile picture and a unique account identifier with us. See Google user data below for how we use them.
Information collected automatically
When you visit our website, our servers record technical information such as your IP address, browser type, the pages you request and the date and time. We use these records to keep the website secure, prevent abuse and fix problems. When you use live chat, we also record the page you were on and your browser type, so our team can help you better.
Information about other people
When you book care for a family member or someone else, you will share their personal and health information with us. Please make sure they know, and that you have their permission or are entitled to act on their behalf.
How we use your information
We use your information to:
- create and manage your account and keep it secure;
- arrange the care you book — choosing a suitable nurse, caregiver, doctor or therapist, scheduling visits and keeping your family informed;
- process, deliver and support Medical Shop orders and equipment rentals;
- send booking confirmations, order updates, invoices, password-reset emails and other messages about your service;
- answer your questions through live chat, email or phone;
- review job applications and check the qualifications of care professionals;
- keep our website and services secure, prevent fraud and misuse, and meet our legal obligations;
- understand how our services are used, so we can improve them.
We do not use your information for advertising. We send promotional messages only if you have agreed to receive them, and you can opt out at any time.
Health information
Information about a patient’s health is sensitive, so we handle it with extra care. We use it only to plan, deliver and follow up on the care you have asked for, and we share it only with the professionals and coordinators involved in that care, and only as much as they need.
We never use health information for marketing, and we never sell it.
In an emergency, call 999
Our website, booking forms and live chat are not monitored for emergencies. If someone’s life may be at risk, call 999 or go to the nearest hospital immediately.
Google user data
When you sign in with Google, we request only basic profile information: your name, email address, profile picture and Google account identifier. We use it to create your Care Bangla account, sign you in, and contact you about your bookings and orders. We do not access your Gmail, contacts, calendar, files or any other data in your Google Account. We do not use Google user data for advertising, and we do not sell it or share it with anyone else.
Care Bangla’s administrators may also connect Care Bangla’s own Google Search Console and Google Merchant Center accounts, to see how our website performs in Google Search and to manage our product listings. These connections give access only to Care Bangla’s business accounts, never to the Google data of our visitors or customers.
You can remove Care Bangla’s access to your Google Account at any time on your Google Account permissions page (opens in a new tab). This stops sign-in with Google but does not delete your Care Bangla account; to delete it, contact us.
Limited Use
Care Bangla’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy (opens in a new tab), including the Limited Use requirements.
How long we keep information
We keep personal information only as long as we need it for the purposes described in this policy:
- Account information — while your account is open. When you ask us to close it, we delete or anonymise your information, except records we must keep.
- Booking, order and payment records — as long as needed to provide the service, then as required for accounting, tax and legal purposes and to handle any questions or claims.
- Job applications — as long as needed to consider your application, and for a reasonable time afterwards in case a suitable role comes up, unless you ask us to delete it sooner.
- Chat conversations and server records — as long as needed to support you and keep our services secure.
How we protect information
We use technical and organisational safeguards suited to the sensitivity of the information we hold, including:
- encrypted HTTPS connections across the whole website;
- passwords stored only as secure one-way hashes;
- administration access limited to authorised staff, with permissions based on their role;
- rate limits and monitoring to detect and block abuse;
- backups to help us recover information if something goes wrong.
No method of sending or storing information is completely secure. If a security incident affects your personal information, we will act promptly to contain it and will notify you where the law requires.
Your choices and rights
You can:
- view and update most of your account details yourself after signing in;
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is inaccurate or incomplete;
- ask us to delete your account and personal information, apart from records we must keep by law;
- withdraw consent you have given us, such as for promotional messages, and remove Care Bangla’s access to your Google Account at any time.
To make a request, email carebanglabd@gmail.com or call +880 1719661366. We may need to confirm your identity first, and we aim to respond within 30 days.
Children
Our accounts are for adults aged 18 or over, and we do not knowingly collect personal information directly from children. When a parent or guardian books baby and newborn care or another service for a child, the parent or guardian provides the child’s information, and we use it only to deliver that care. If you believe a child has given us personal information without a parent’s consent, please contact us and we will delete it.
Where information is stored
Our website and databases run on secure servers operated by our hosting provider, which may be located outside Bangladesh. Some service providers, such as Google, may process information in other countries. Wherever information is processed, we take steps to keep it protected as this policy describes.
Changes to this policy
We may update this policy from time to time, for example when we add new services or when the law changes. We will change the “Last updated” date at the top of this page, and if the changes are significant, we will tell you on our website or by email before they take effect.
This policy is available in English and Bengali. If the two versions differ, the English version applies.
Contact us
If you have a question or concern about your privacy, or want to make a request, please get in touch. We take every concern seriously.