About these terms
These Terms of Service (“Terms”) are an agreement between you and Care Bangla (“Care Bangla”, “we”, “us” or “our”) covering your use of our website at carebangla.com.bd (in English and Bengali), customer accounts, and the services and products we offer.
By using our website, creating an account, booking a service or placing an order, you agree to these Terms and to our Privacy Policy, which explains how we handle your information. If you do not agree, please do not use our services.
If you use our services for a patient or family member, you confirm that you are entitled to act on their behalf.
Our services
Care Bangla arranges home healthcare in Bangladesh, including:
- home nursing care, caregivers, and baby and newborn care;
- physiotherapy at home;
- doctor consultations — in person, at home or by video call;
- ambulance services;
- the Medical Shop, for buying and renting medical equipment and supplies.
Availability, professionals, schedules and prices can vary by location and over time. We describe our services and products in good faith, but photos and descriptions are a guide, not a guarantee that a particular professional or product will be available.
Emergencies and medical advice
In an emergency, call 999
Do not use our website, booking forms or live chat in an emergency. If someone has severe symptoms or their life may be at risk, call 999 or go to the nearest hospital immediately.
Health information on our website, including articles and frequently asked questions, is general information. It is not a diagnosis, and it does not replace advice from a qualified doctor who knows the patient.
During a service, clinical decisions are made by the qualified professional providing care, within the limits of their role and training. Home care does not replace hospital treatment when a patient needs it, and our professionals may advise you to seek hospital care.
Your account
- You must be at least 18 years old to create an account or make a booking.
- Give accurate information and keep it up to date, especially phone numbers and addresses.
- Keep your password private. You are responsible for activity on your account, so tell us straight away if you think someone else has used it.
- If you sign in with Google, Google’s own terms also apply to your use of Google services.
- We may suspend or close an account that is used fraudulently or abusively, or in breach of these Terms.
Booking care services
- Requests and confirmation. Submitting a booking form sends us a request. It becomes a confirmed booking when our team confirms the professional, schedule and price with you, by phone, email or in your account.
- Accurate information. Tell us honestly and fully about the patient’s condition, needs, home situation and any risks. This keeps the patient and our professionals safe, and helps us choose the right person.
- Prices. Prices are in Bangladeshi Taka (BDT). The confirmed price depends on the service, duration, shift pattern, location and the level of professional required. Medicines, consumables and travel are charged separately only where we tell you before confirming.
- Changes and cancellations. If you need to reschedule or cancel, tell us as early as possible. Any cancellation charge will be explained when we confirm your booking.
- Replacements. If an assigned professional becomes unavailable, we will try to arrange a suitable replacement and keep you informed.
- Video consultations. Online doctor consultations take place on Google Meet, using a link we send you. You will need a suitable device and internet connection, and we recommend joining from a quiet, private place.
- A safe environment. Please provide a safe and respectful environment. Our professionals may decline or stop any task that is unsafe, unlawful or outside their role.
Medical Shop orders and rentals
- Orders. Placing an order is an offer to buy. We confirm it once we have checked stock and delivery details. If an item is unavailable or a price was shown in error, we will contact you before going ahead.
- Delivery. We deliver to the address you give us. Delivery times are estimates, and any delivery charge is shown before you confirm your order.
- Checking your items. Please check items on delivery and tell us as soon as possible if anything is damaged, faulty or missing.
- Rentals. Rented equipment remains Care Bangla’s property. Use it only for its intended purpose, keep it clean and safe, and return it at the end of the agreed rental period in the same condition, apart from normal wear. Extra days may be charged for late returns, and you may be responsible for loss or for damage beyond normal wear.
- Returns and refunds. For hygiene and safety reasons, some items cannot be returned once opened or used. If an item arrives damaged or faulty, or is not what you ordered, we will repair, replace or refund it.
- Safe use. Use products as directed by the manufacturer and your doctor. Medical equipment such as oxygen concentrators should be used only on medical advice.
Payments
- Medical Shop orders placed on our website are paid by cash on delivery.
- Care services and ambulance trips are paid using the methods our team confirms with you, such as cash, bKash, Nagad, bank transfer or card. We ask for payment for a service only after it has been confirmed.
- Pay only through the official methods and numbers we give you, and keep your transaction reference.
- We will never ask for your PIN, password or one-time code (OTP). Do not share them with anyone, even someone who says they are from Care Bangla.
- Approved refunds are paid back through the original payment method wherever possible.
Using our website fairly
When you use our website and services, please do not:
- give false information, or book or order in someone else’s name without their permission;
- harass, threaten or abuse our staff, care professionals or anyone else, online or in person;
- try to access accounts, systems or data without permission, or disrupt the website;
- upload viruses or harmful files, or send spam;
- copy or collect our content in bulk, or use the website for any unlawful purpose.
If these rules are broken, we may refuse service, cancel bookings or orders, or close accounts.
Our content
The Care Bangla name and logo, and the text, photos, graphics and design of our website, belong to Care Bangla or are used with permission. You may view and share our pages for personal, non-commercial purposes, but you may not copy, change or reuse our content without our written permission.
If you send us feedback or suggestions, we may use them to improve our services.
Other companies’ services
Our website uses services from other companies, such as Google sign-in, Google Maps and Google Meet, and may link to other websites. Those services have their own terms and privacy policies, and we are not responsible for their content or availability.
Our responsibility to you
We provide our services with reasonable care and skill, and we work hard to keep our website accurate and available. However, the website is provided “as is”, and we cannot promise that it will always be uninterrupted or free of errors.
As far as the law allows, we are not responsible for loss caused by inaccurate or incomplete information given to us; for delays or failures caused by events outside our reasonable control, such as natural disasters, strikes, civil unrest, road closures or power and network outages; or for indirect loss that was not reasonably foreseeable.
Where we are responsible for a loss, our total liability is limited to the amount you paid for the service or product concerned. Nothing in these Terms limits your rights under the laws of Bangladesh, including consumer protection law, where those rights cannot be limited by agreement.
Suspension and termination
You can stop using our services and ask us to close your account at any time. We may suspend or end your access if you break these Terms, if the law requires it, or to protect the safety of patients, professionals or others. Bookings and orders that are already confirmed will be settled fairly, including any refund that is due.
Changes to these terms
We may update these Terms as our services change. We will change the “Last updated” date at the top of this page and, for significant changes, give notice on our website or by email. Changes apply from the date they are published and do not affect bookings or orders that are already confirmed.
Governing law and disputes
These Terms are governed by the laws of Bangladesh. If you have a complaint, please contact us first, as most problems can be solved quickly. If a dispute cannot be resolved, the courts of Dhaka, Bangladesh will have jurisdiction.
These Terms are available in English and Bengali. If the two versions differ, the English version applies.
Contact us
Questions about these Terms? We are happy to help.